We’re all talking about how AI is going to change everything, and it probably will.
But in the rush to automate, accelerate and outsource, we risk something bigger. Leaving behind the very people we should be bringing with us.
My latest article for BusinessCloud is about exactly that, the need to make sure everyone has access to the tools, training and support to understand and use AI, not just consume what it gives them.
AI might be able to predict what we want to hear, it can’t replace the value of learning what we need to know. And that still requires a human journey.